Privacy policy

Privacy and Data Protection Policy

Yasoly platform is committed to the highest standards of protection for the privacy and security of your personal data. This policy explains the types of information we collect, how it is processed, and the technical and legal measures we take to ensure the confidentiality of your information when using our applications and website.

1. Information Collected

We collect specific categories of data to provide a superior service, including:

● Identity and Contact Data: Includes your name, phone number, and the email address registered during account creation.
● Geolocation Data: We collect precise location data via GPS technology to determine delivery addresses and suggest nearby stores, based on your consent through your device settings.
● Transaction and Order Data: Includes details of the orders you have placed, their history, and your purchasing preferences to improve your future experience.

2. Purposes of Data Processing

Your data is used for the following purposes:

● To facilitate the ordering process and connect you with merchants (Restaurants, Groceries, Pharmacies) and delivery service providers.
● To provide you with real-time status updates for your order via SMS or in-app notifications.
● To send promotional offers and marketing messages tailored to your interests, which you can opt-out of at any time.

3. Data Sharing with Third Parties

We do not sell or rent your personal data to third parties for marketing purposes. Your information is shared only in the following cases:

● With Merchants and Delivery Partners: They are provided with your name, address, and phone number to ensure the successful execution of the delivery process.
● Electronic Payment Gateways: Payments are processed through licensed and internationally certified payment service providers. Yasoly does not view or store your sensitive credit card information.

4. Information Security and Retention

We use advanced encryption protocols (SSL) and strict technical standards to protect your data from unauthorized access. Your data is retained for as long as your account is active or as necessary to comply with legal obligations in the Arab Republic of Egypt.

5. User Rights and Data Deletion Requests

As a "Data Subject," you have the right to access and correct your information at any time via your account settings. If you wish to permanently delete your account and all associated data, please contact our technical support team through the in-app chat feature to initiate the deletion request immediately.

6. Policy Amendments

Yasoly platform reserves the right to update this policy periodically to reflect changes in our practices or applicable laws. Users will be notified of any material changes via the platform or email.